Akira
Unify multi-channel guest feedback for reputation management
Target Audience
- Hospitality managers
- Multi-location business owners
- Brand reputation teams
Hashtags
Overview
Akira helps businesses manage their online reputation by aggregating reviews and feedback from multiple platforms into one dashboard. It uses AI to generate responses, monitor risks, and provide actionable insights to improve customer experiences across all locations.
Key Features
Multi-Channel Feedback
Centralizes reviews from websites, social media, and apps
AI Responses
Generates personalized review replies using AI templates
Listing Optimization
Ensures accurate business info across all platforms
Risk Monitoring
Identifies potential reputation threats proactively
Conversational Analytics
Get insights via natural language queries
Use Cases
Respond to reviews across platforms
Monitor online business listings
Analyze customer sentiment trends
Mitigate brand reputation risks
Manage multi-channel feedback
Pros & Cons
Pros
- Centralizes fragmented feedback channels
- AI-powered response generation saves time
- Proactive reputation risk detection
- Location-specific performance insights
Cons
- Primarily benefits multi-location businesses
- Requires existing online presence to optimize
Frequently Asked Questions
Can Akira handle multiple business locations?
Yes, the platform provides location-specific insights and management for multi-location businesses
How does AI help with review responses?
Generates personalized response templates using sentiment analysis to maintain brand voice
Does it integrate with my existing systems?
Collects feedback from websites, social media, email, SMS, and ordering apps (specific integrations not listed)
Reviews for Akira
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