Akira is a customer feedback and reputation management platform that helps businesses capture silent guest feedback, recover at-risk relationships, and turn detractors into promoters. Using real-time alerts and AI-powered insights, it ensures no issue goes unnoticed before it damages your brand.
Key Features
- Real-time Feedback Collection: Deploy beautiful, mobile-optimized surveys via QR codes, email, or kiosks to capture guest sentiment at the moment of experience.
- Multi-Channel Feedback Unification: Aggregate feedback from surveys, online reviews, emails, and apps into one dashboard. AI flags critical issues instantly.
- Instant Alerts & Recovery: Get notified immediately when a guest rates below 4 stars, allowing you to follow up and resolve issues within hours.
- AI-Powered Review Responses: Monitor all online reviews and use AI-generated templates to respond quickly and professionally.
- Google Business Profile Management: Keep your Google Business listings accurate and up-to-date across all locations from a central dashboard.
- Risk Monitoring: Akira AI detects sentiment drops or complaint spikes, alerting you before they escalate into reputation crises.
- Conversational Analytics: Ask natural-language questions like “What’s driving low scores at our downtown location?” and get instant, actionable insights.
- Location-Level Performance Insights: Compare NPS trends, sentiment patterns, and other metrics across locations without spreadsheets.
Who It’s For
Akira is built for multi-location businesses—restaurants, golf courses, retail chains, and franchises—that need to manage guest experience at scale. It helps operators, franchise owners, and managers turn silent departures into recovery wins and protect customer lifetime value.
Key Benefits
- Captures 96% of silent guest feedback that traditional methods miss
- Real-time alerts enable instant service recovery
- AI-powered sentiment analysis and response generation save time
- Unifies feedback from multiple channels into one dashboard
