Feedback Navigator
Analyze customer feedback across platforms to uncover actionable insights
Target Audience
- Property Managers
- Hotel Managers
- Product Teams
- Restaurant Owners
Hashtags
Overview
Feedback Navigator helps businesses understand customer needs by aggregating reviews from platforms like Yelp and Booking.com. Our AI automatically categorizes feedback and detects sentiment using advanced language models. Export results to CSV or trigger workflows through webhooks for seamless integration with your existing tools.
Key Features
Multi-platform integration
Collect feedback from Trustpilot, Yelp, Booking.com and more
Custom categories
Define specific themes to track in customer reviews
AI sentiment analysis
Detect positive/negative tones using large language models
Request detection
Identify common customer demands automatically
Workflow automation
Trigger actions via webhooks when new reviews arrive
Use Cases
Analyze property reviews (Airbnb/Booking.com)
Track gym customer satisfaction
Centralize product feedback analysis
Monitor restaurant review trends
Manage hotel guest feedback
Pros & Cons
Pros
- Aggregates data from multiple review platforms
- Customizable analysis categories
- Real-time workflow automation
- No-code CSV upload option
Cons
- Requires manual setup for data scraping
- Advanced features may need technical knowledge
- Limited to text-based feedback analysis
Pricing Plans
Starter
monthlyProfessional
monthlyBusiness
monthlyPricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
What platforms does Feedback Navigator support?
Supports Trustpilot, Booking.com, Yelp, Airbnb, TripAdvisor, and Google Reviews through automated scraping or CSV uploads
Can I export my analysis results?
Yes, all data can be exported as CSV for external processing
How does the sentiment analysis work?
Uses large language models to detect positive/negative tones in feedback text
Integrations
Reviews for Feedback Navigator
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