Middleware

Middleware is a full-stack observability platform that unifies metrics, logs, traces, and real user monitoring to help teams detect, diagnose, and resolve issues across distributed systems. Its standout feature is OpsAI, an AI-powered SRE agent that automatically analyzes telemetry data to pinpoint root causes and fix problems before they impact users.

Key Features

• AI-Driven Issue Resolution: OpsAI detects anomalies and automates remediation using context from traces, logs, and RUM.
• Unified Telemetry: All data streams—infrastructure metrics, application traces, user sessions—consolidated onto one timeline for full visibility.
• One-Click Setup: Deploy an OpenTelemetry-based agent with a single command to monitor your entire stack in minutes.
• Causation-to-Correlation: Trace issues from onset to resolution, connecting frontend and backend events.
• Enterprise-Grade Security: SOC 2 Type II, HIPAA, and GDPR compliant; data encrypted in transit and at rest.

Use Cases

• SRE & DevOps: Reduce alert fatigue by automating root cause analysis and remediation.
• Application Performance Monitoring: End-to-end visibility from browser to database.
• Digital Experience Management: Proactively detect UX issues with synthetic and real user monitoring.

Who It’s For

Middleware is built for engineering teams at any scale—from startups to enterprises—looking to streamline operations, cut costs, and accelerate incident resolution.

Key Benefits

• AI-powered automated issue detection and resolution
• Unified dashboards for metrics, logs, traces, and real user monitoring
• Quick setup with OpenTelemetry-based agent
• Enterprise-grade security and compliance