OpenCall is an AI-powered platform for healthcare practices that automates patient communication and administrative workflows. It handles inbound calls and texts, books appointments, verifies insurance eligibility, processes intake data, and manages scheduling, rescheduling, and cancellations across voice, SMS, and web. The system integrates with practice management systems and EHRs such as Dentrix, Athena, Eaglesoft, eClinicalWorks, and others. OpenCall provides a dashboard for monitoring call volume, automated resolution rates, and revenue impact. It claims to handle over 70% of inbound calls and texts automatically, reduce missed calls by 90%, and cut labor costs by over 90%. The platform is HIPAA-compliant and does not train on patient data. It is designed for medical specialties including cardiology, dental, dermatology, eye care, podiatry, and psychiatry.
Key Features
- Voice AI answers calls, verifies insurance, and captures reason for visit across voice, SMS, and web.
- Human teams can step into escalated calls with transcripts, next steps, and sentiment context.
- Appointments, reminders, and billing notes sync automatically with the practice stack.
- AI handles intake, scheduling, triage, billing, and escalation.
- Integrates with calendar, EHR, email, CRM, billing, inventory, and analytics tools.
Use Cases
- Reducing missed calls and voicemail follow-ups.
- Automating appointment booking, rescheduling, and cancellation.
- Verifying insurance eligibility in real time.
- Routing prescription refills, urgent medical issues, and billing calls to the right staff.
- Providing 24/7 coverage for night and weekend calls.
