Pitch Patterns
Optimize call center performance with AI-powered conversation analytics
Target Audience
- Quality Assurance Managers
- Sales Team Leaders
- Customer Support Supervisors
- BPO Operations Managers
Hashtags
Overview
Pitch Patterns helps teams analyze customer interactions to improve sales conversions and service quality. The AI platform provides actionable insights through conversation analysis and social skill tracking, making coaching more effective than traditional methods.
Key Features
Social Skill Markers
Tracks 25+ behavioral indicators for agent development
Live Leaderboards
Drives team motivation through performance gamification
Mood Analysis
Analyzes vocal tone and emotional cues in conversations
CRM Integrations
Connects with Pipedrive and Salesforce workflows
AI Call Tracking
Monitors call structure and content automatically
Use Cases
Boost sales team performance
Monitor customer service quality
Analyze AI agent calls
Track real-time KPI metrics
Coach agents with skill markers
Pros & Cons
Pros
- Real-time performance feedback for agents
- Unique social skill analysis beyond basic metrics
- Seamless integration with popular CRMs
- Gamified system improves team engagement
Cons
- Limited language support beyond European languages
- Primarily focused on sales/customer service use cases
Frequently Asked Questions
Can Pitch Patterns analyze AI-generated calls?
Yes, the platform works with robot agents from Bland.ai, Air, and Dasha to flag quality issues
What languages does the system support?
Supports English, Polish, and Baltic languages (Estonian, Latvian, Lithuanian)
How does the leaderboard system work?
Provides real-time performance tracking with KPI scoreboards to foster healthy competition
Integrations
Reviews for Pitch Patterns
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