Quivr is an AI-powered customer support platform that deploys six specialized agents to handle tickets, actions, engagement, insights, and knowledge management autonomously. The agents—Kelly (drafts), Michael (actions like refunds), Steven (ticket routing), Joana (engagement), Lily (insights), and Dan (knowledge)—work 24/7 to resolve customer inquiries without human intervention. Quivr integrates with existing helpdesk systems (Intercom, Zendesk, Freshdesk, Gorgias) and 50+ other tools across e-commerce, CRM, shipping, payment, communication, knowledge, databases, and cloud/ERP. It promises 63% faster resolution and 94.7% CSAT. The platform is aimed at customer support teams looking to reduce ticket volume and improve response times.
Key Benefits
- 24/7 autonomous ticket handling
- 63% faster resolution times
- 94.7% customer satisfaction score
- Integrates with existing helpdesk and 50+ tools