SilkChart

SilkChart is a sales call analysis platform that measures how well sales playbooks are executed. It analyzes calls to proactively surface coaching opportunities for managers and provides reps with actionable, specific feedback to improve conversion. The tool tracks playbook adoption across calls and reps, offers personalized scorecards, and identifies what top performers do differently. It includes an AI Coach that gives immediate, objective feedback after each call, including suggestions on what could have been said. Team analytics automatically highlight calls and reps needing attention, with alerts for churn risk, forecast risk, sentiment, and competitor mentions. SilkChart also surfaces deal health based on leading indicators from call analysis.

Key Features

• Playbook Adoption: Choose from proven playbooks (MEDDIC, Challenger Sales, SPIN, SPICED) or create custom ones; track adoption per rep and across calls.
• AI Coach: Provides reps with clear, specific feedback after each call, including “what you could have said” to increase odds of conversion.
• Team Analytics: Automatically surfaces calls and reps to focus on; includes keyword analysis, scorecards, and customizable summaries.
• Integrations: Syncs with calendars, auto-records meetings, and delivers insights to Slack, email, or CRM.

Who It’s For

Built specifically for B2B SaaS sales teams, including sales managers and individual sellers.

Key Benefits

• Measures playbook adoption automatically across calls and reps
• Provides specific, actionable feedback for each call
• AI coach gives immediate feedback after calls without waiting for 1:1s
• Integrates with calendars, Slack, and CRM for seamless workflow