Univw
Streamline sales operations with AI-powered CRM automation
Overview
Univw is a CRM platform designed to help startups and small businesses manage sales, customer support, and workflow automation through AI-driven features. It combines call analytics, automated quality checks, and data integration tools to improve team efficiency. The system helps businesses make data-driven decisions while reducing manual workloads by 30-40%.
Key Features
Automated Call QA
Ensures script adherence with AI call monitoring
Resource Hierarchy
Secures data access controls for team efficiency
Cloud Telephony
Click-to-call with PII protection and call analytics
Workflow Engine
Customizable business process automation
AI Coaching
Personalized agent performance improvement plans
Use Cases
Boost sales conversion rates
Automate customer retention processes
Reduce call resolution time by 50%
Track field agents via geolocation
Pros & Cons
Pros
- AI-driven call quality assurance & agent coaching
- Flexible data integration from 100+ marketing sources
- Enterprise-grade security with resource hierarchy
- Customizable dashboards for real-time metrics
Cons
- Custom pricing requires demo consultation
- May be complex for very small teams (1-10 users)
Integrations
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