Univw is a CRM and call center platform designed to improve business efficiency through AI-powered features. It offers custom dashboards with actionable reporting on critical call center metrics, automated call QA for script adherence, AI-based personalised coaching for agents, and intelligent summarisation and notes. The platform includes integrated cloud telephony for click-to-call and PII protection, a flexible workflow engine for custom business flows, and a datalake for visualizing transactional, call, chat, and geolocation data. It supports data ingestion from external sources via WebHooks, CSV imports, and ETL tools like Zapier, enabling integration with marketing sources such as Google, Facebook, and LinkedIn. Use cases include sales, customer support, services, and automation.
Key Benefits
- Custom dashboards with actionable reporting
- Automated call QA for script adherence
- AI-based personalised coaching
- Intelligent notes and summaries