Watermelon

Watermelon is an AI-powered customer service platform that helps organizations automate up to 96% of their support inquiries. The platform provides an AI Agent that can automatically answer common customer questions, execute actions, and resolve conversations independently across multiple channels including website chat, email, WhatsApp, Facebook Messenger, and Instagram. Watermelon also offers a shared inbox where human team members can take over conversations when needed, ensuring nothing is missed. The platform integrates with e-commerce systems like Shopify and WooCommerce, logistics providers like Monta and Returnless, and supports custom integrations via API, Zapier, and webhooks. Watermelon provides analytics to measure automation performance and identify areas for further optimization. The company is ISO 27001 certified, GDPR compliant, and hosts all data on secure EU servers.

Key Features

• AI Agent that autonomously handles repetitive support questions
• Multi-channel support (chat, email, WhatsApp, Instagram, Messenger)
• Shared inbox for seamless human handover
• Real-time integrations with e-commerce and logistics platforms
• Performance analytics and automation tracking
• End-to-end encryption and EU data hosting

Key Benefits

• Automates up to 96% of support inquiries
• Multi-channel support from a single platform
• Proven at 500+ organizations including McDonald's
• ISO 27001 certified and GDPR compliant