www.gladia.io
Transform audio into actionable insights with real-time transcription
Target Audience
- Software developers
- Customer support platforms
- Sales enablement teams
- Enterprise SaaS companies
Overview
Gladia's API converts audio conversations into text with exceptional accuracy, enabling businesses to enhance customer interactions and workflows. It supports real-time transcription for live calls and async processing for recorded content, making it ideal for global teams needing multilingual support. The solution helps companies build smarter products with features like AI-powered insights and CRM automation.
Key Features
Real-time transcription
Convert live calls to text with millisecond latency
Multilingual support
Accurate transcription for European languages and accents
Actionable insights
Extract key information for CRM enrichment and LLMs
Enterprise security
Compliant with EU/US data protection regulations
Scalable infrastructure
Pay-as-you-go system handles growing processing needs
Use Cases
Real-time customer support coaching
Sales call analysis automation
Meeting note generation
AI voice agent development
Pros & Cons
Pros
- Superior accuracy with technical conversations
- Excellent performance on European languages
- Enterprise-grade security compliance
- Easy integration with existing systems
Cons
- Primarily focused on enterprise users
- Requires technical integration skills
Frequently Asked Questions
What languages does Gladia support?
Excels in European languages and non-English transcription, with specific praise for Finnish and Swedish accuracy
How secure is the API?
100% compliant with EU and US data protection regulations, enterprise-grade security
Can it handle technical conversations?
Yes, maintains accuracy even with specialized terminology and accents
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