ZenithChat
Automate Instagram customer support to boost sales and response rates
Target Audience
- Instagram store owners
- Small e-commerce businesses
- Social media managers
Hashtags
Overview
ZenithChat handles Instagram DMs 24/7 so you can focus on growing your business. It answers customer questions using info from your posts and website, processes order requests, and maintains your brand voice through customizable responses. Never miss a sales opportunity from delayed replies again.
Key Features
24/7 Availability
Instant responses to messages at any time, day or night
Product Knowledge
Answers using info from your Instagram posts and website
Custom Brand Voice
Adjust tone and response style to match your business
Order Handling
Captures shipping info and alerts you about purchases
Multi-format Data
Accepts PDFs, text files, websites, and audio uploads
Use Cases
Automate Instagram DM responses
Process customer orders via chat
Answer product FAQ automatically
Reply to story interactions
Reduce customer response times
Pros & Cons
Pros
- Reduces repetitive customer service workload
- Maintains consistent brand voice in responses
- Captures potential sales through order recognition
- Works with multiple data formats (PDF, websites, etc.)
Cons
- Exclusive to Instagram - no other platforms supported
- High price point compared to some competitors ($999/mo after trial)
- Comment interaction feature still in development
Pricing Plans
FULL
monthlyFeatures
- 24/7 Instagram DM handling
- Website content scraping
- Post/story response automation
- Customizable brand voice
- Order intent alerts
PERSONAL
monthlyFeatures
- Adjustable feature set
- 24/7 message handling
- Basic customization
- Scalable pricing
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Can ZenithChat handle image messages?
Yes, it can process images sent via Instagram DMs and gallery attachments
How does it stay updated on product info?
Automatically scrapes your Instagram posts and connected website for current details
Can I prevent certain questions from being answered?
Yes, you can specify topics the chatbot should avoid addressing
Integrations
Reviews for ZenithChat
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