This Refund Policy explains how refunds are handled for purchases made through Toolbit.ai ("Toolbit," "we," "our," or "us"), operated by Toolbit Technologies Pvt. Ltd. By purchasing any paid service on Toolbit, you agree to this Refund Policy.
Toolbit provides digital services, including but not limited to directory listings (Starter Plan), listing updates, promotional placements (Social Spotlight), and guest publishing (Guest Publisher).
Because these services are digital in nature and often begin processing immediately after purchase, all approved and delivered services are generally non-refundable unless otherwise stated in this policy. This approach is consistent with common practices for digital advertising, directory listings, and marketplace services.
A full refund may be issued if:
Approved refunds will be returned using the original payment method whenever possible, less any non-refundable payment processing fees charged by our third-party payment processor.
Refunds will not be provided once any of the following services have been delivered or started:
Since these services require editorial review, manual work, scheduling, or promotional resources, they cannot be reversed after delivery.
All submissions are reviewed before publication.
Toolbit reserves the right to reject submissions that:
If your submission is rejected before publication, any payment made for that submission will be refunded, subject to the processing-fee terms in Section 2.
Time-based placements including Social Spotlight campaigns (3, 7, or 15-day durations) are billed for the full selected duration at checkout.
Once a time-based placement has gone live, we do not provide partial or prorated refunds for unused days, regardless of the reason for early removal. If you need to pause or end a placement early, contact us; at our discretion, we may offer to reschedule the remaining duration, but no refund will be issued for the unused portion.
If you experience a technical issue related to a purchased service, please contact us before requesting a refund.
We will make reasonable efforts to investigate and resolve the issue.
Where the issue cannot be resolved and Toolbit is unable to provide the purchased service, a refund or alternative solution may be offered at our discretion.
Orders may only be cancelled before service has started.
Once editorial review, listing creation, promotional scheduling, or campaign preparation has begun, cancellations are no longer possible.
If you believe a payment was made in error, please contact us before initiating a chargeback with your payment provider.
Submitting a fraudulent or abusive chargeback after services have been delivered may result in:
If a refund is approved, it is typically processed within 5-10 business days, depending on your payment provider or financial institution.
Actual processing times may vary.
We may update this Refund Policy from time to time.
When changes are made, the updated version will be published on this page together with the revised Last Updated date.
Continued use of Toolbit after any changes constitutes acceptance of the revised policy.
If you have any questions regarding billing, cancellations, or refund requests, please contact us:
Email: [email protected]
We aim to respond to all support requests as quickly as reasonably possible.
