Refund Policy
This Refund Policy outlines the terms and conditions for refund eligibility on Toolbit.ai (“Toolbit,” “we,” “our,” or “us”), operated by Toolbit AI. By purchasing any digital service on Toolbit, you explicitly agree to this policy.
1. Conditional 7-Day Refund Window
All refund requests must be formally submitted within 7 days from the date and time of payment. Refund requests submitted after 7 days from the date of payment will not be accepted.
After a successful order, even if the submission form, listing updates, blog post draft, or required service details have not been submitted or filled out by the customer, the 7-day window begins strictly from the initial payment date. Customer inaction, delay, or failure to provide intake information does not pause, extend, or reset this timeframe. After 7 days from payment, the order is strictly non-refundable.
If your submission, listing, or article is rejected during our review process, any refund request must still be requested within 7 days from the original payment date. Once 7 days have passed from the payment date, no refund will be issued.
2. Non-Refundable Once Service Has Commenced
Once work or execution has started on any service (including but not limited to directory submission processing, listing updates, advertising or promotional campaign scheduling, or blog post drafting and review), the service is considered active and non-reversible.
3. Review & Approval
All submissions are reviewed before publication. Toolbit reserves the right to reject submissions that:
- violate our Terms & Conditions,
- contain pornographic or adult content,
- contain illegal, harmful, deceptive, or misleading content,
- promote prohibited products or services, or
- fail to meet our platform listing guidelines.
If a submission is rejected, any refund request must still be submitted within 7 days from the initial payment date as set forth in Section 1.
4. Deductions of Taxes and Processing Fees
When a refund is approved within the eligible 7-day period prior to service commencement, it will only be issued for the net service amount.
All paid taxes, statutory government levies, and non-refundable payment gateway transaction fees will not be refunded and will be deducted from the total refund amount.
5. Chargebacks & Disputes
If you believe a payment was made in error or have any billing inquiries, please contact us directly before initiating a chargeback or dispute with your bank or payment provider.
We are committed to addressing and resolving inquiries promptly. Submitting an unjustified chargeback without contacting our support team first may result in service suspension and restriction from purchasing future services.
6. How to Submit a Refund Request
To request a refund within the 7-day payment window, you must submit your request exclusively through one of the following official channels:
- Via our official Contact Us page
- Via email to [email protected]
When submitting your request, please include your Order ID / Payment Reference, your account email, the date of payment, and specific details of the service you paid for.
Refund requests sent after 7 days from the payment date will not be accepted.