Bland is an enterprise-grade platform for building, deploying, and managing AI phone agents that handle real-time conversations. It provides infrastructure for AI call centers, enabling businesses to automate inbound and outbound calls across industries like financial services, insurance, and healthcare. The platform offers a full suite of tools: building agents with personas, pathways, and custom voices; deploying via SIP, API, or batch calls; monitoring calls with citations and outcomes; and refining agents through regression testing and knowledge gap detection. Bland integrates with major telephony providers (Twilio, Vonage, Five9), CRM systems (Salesforce, HubSpot), and productivity tools (Slack, Zapier). Key metrics include 65%+ first-call resolution, deployment in 30 days, and millions of calls automated for customers like TravelPerk, Samsara, and Kin Insurance. Bland controls the entire stack—hardware, models, and servers—to ensure data privacy and security, with dedicated instances and deployment options including on-premise or VPC.
Key Benefits
- 65%+ first-call resolution across deployments
- Live in 30 days from kickoff to production
- Self-hosted infrastructure with dedicated instances
- Integrates with major telephony and CRM platforms