Craftman is an AI-powered support inbox designed for founders and startups. It unifies chat and email into a single feed and uses AI to draft replies based on your knowledge base. The AI suggests responses in real time, which you can review, edit, and send in seconds. This dramatically reduces the time spent on repetitive support tasks.
Key Features
- Unified Inbox: Chat and email conversations in one place, no tab switching.
- AI Drafts: Instant, knowledge-base-aware reply suggestions that learn from your edits.
- Real-Time Analytics: Track response times, satisfaction rates, and team performance.
- AI Chatbot: Optional 24/7 auto-responder for common questions.
- Simple Pricing: Flat rates from $29/mo, no hidden costs or bloat.
How It Works
- Connect: Add a chat widget to your site and forward support emails.
- AI Drafts: The AI reads your docs, FAQs, and previous conversations to draft replies.
- Send: Review the draft and click send—no manual typing required.
Who It’s For
Craftman is built for founders, solo founders, and small startups who need an efficient, lightweight support solution without the complexity and cost of enterprise tools like Intercom.