Fluidworks

Fluidworks is an AI-powered onboarding agent designed for SaaS applications. It delivers interactive, voice-guided product tours that simulate a live human demo, clicking and narrating to guide users from first-time login to advanced feature adoption.

How It Works

The agent is trained on your UI by crawling every screen and edge case using sandbox credentials and short walkthrough videos. It creates click-perfect playbooks that mirror a top CSM’s walkthrough. The agent then personalizes each user’s journey using CRM/CDP data, tailoring flows based on role, plan, and lifecycle stage. It operates in-app with voice and cursor synergy, handling real-time error recovery if a user deviates.

Key Features

• Voice + Cursor Synergy: The agent narrates and clicks, just like a live demo, with sub-500ms studio-quality voice.
• Dynamic Personalization: Pulls user data to tailor onboarding flows.
• Real-time Error Recovery: Detects off-script clicks and reroutes without friction.
• Self-Service Playbook Editor: Marketing or CS teams can update onboarding steps without developer involvement.
• A/B Playbook Testing: Test different flows to optimize completion rates.
• Enterprise Security: AES-256 encryption, TLS 1.3, scoped API tokens, optional on-prem deployment.

Who It's For

Fluidworks is built for product-led SaaS teams that want to scale onboarding and adoption without expanding their customer support team. It’s used by over 100 product-led teams across industries like Swapcard and Timetoreply, with proven results across 10,000+ user sessions.