Kolank AI is a freight broker automation platform that uses AI to handle carrier communication, load tracking, and dispatch management. It is designed to reduce manual workload for brokerage teams by automating routine tasks such as check calls, ETA updates, POD collection, customer notifications, carrier verification, and document processing. The platform supports multi-channel communication including email, Google Chat, Telegram, WhatsApp, Slack, Microsoft Teams, SMS, and phone integration. It offers 24/7 coverage for emergencies like carrier cancellations or breakdowns. Kolank AI works alongside existing TMS systems such as McLeod, Tai, and Turvo. Setup is described as immediate by connecting email. The AI drafts responses and suggests actions, but critical decisions require user approval. The platform is built specifically for freight brokers and speaks freight-native terminology.