Level AI
Transform contact center operations with AI-powered customer intelligence and automation
Target Audience
- Contact center managers
- Customer experience (CX) leaders
- BPO (Business Process Outsourcing) providers
- Regulated industry compliance officers
Hashtags
Overview
Level AI provides advanced AI solutions for contact centers to analyze customer interactions and improve service quality. It automates quality assurance, offers real-time agent assistance, and uncovers actionable customer insights. The platform helps businesses boost customer satisfaction while optimizing contact center performance.
Key Features
Auto-QA Scoring
Automatically evaluates 100% of customer interactions against custom standards
Real-Time Agent Assist
Provides live guidance to improve customer interactions during calls
Conversational Intelligence
Analyzes voice/text interactions to identify trends and pain points
Agent GPT
AI-powered insights for customer service teams during interactions
Screen Recording
Captures full visibility into agent workflows and customer interactions
Use Cases
Automate call quality assurance
Real-time agent coaching
Identify customer experience trends
Monitor regulatory compliance
Accelerate debt recovery in collections
Pros & Cons
Pros
- Automates 100% of quality assurance scoring
- Provides real-time agent guidance during customer calls
- Integrates with existing contact center stacks
- Offers industry-specific solutions for compliance-heavy sectors
Cons
- Primarily focused on enterprise contact centers
Frequently Asked Questions
What is customer intelligence?
The process of collecting and analyzing customer data to improve business decisions, marketing, and service quality through actionable insights
How does conversational intelligence work?
Analyzes customer interactions across voice calls, chats, and emails to identify patterns and improvement opportunities
What service automation features does Level AI offer?
Includes real-time AI assistance, automatic performance scoring, post-call disposition, and pain point identification
Reviews for Level AI
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