Cresta

Transform customer interactions into business growth through AI-powered insights

Monthly Visits: 96.2K
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Cresta

What is Cresta?

Cresta helps large contact centers improve customer service and sales outcomes using AI that analyzes conversations between agents and customers. It provides real-time guidance to agents, automates routine tasks, and identifies trends to optimize operations. The platform is designed for enterprise-scale teams looking to reduce costs while maintaining quality.

Key Features of Cresta

  1. 1

    Conversation Intelligence

    Analyzes customer interactions to identify trends and coaching opportunities

  2. 2

    Agent Assist

    Provides real-time guidance during customer conversations

  3. 3

    Virtual Agent

    Automates routine inquiries to reduce handle time

  4. 4

    Real-time Coaching

    Improves agent performance with instant feedback

Cresta AI Tool Use Cases

  • 📞
    Automate routine customer inquiries
  • 👩💻
    Coach agents in real-time during calls
  • 📈
    Identify sales opportunities in conversations
  • 🛡️
    Ensure compliance during sensitive negotiations

Pros & Cons of Cresta

Pros (4)

  • Proven ROI with enterprise-scale results
  • Combines human and AI agent capabilities
  • Real-time actionable insights for agents
  • Integrates with existing contact center systems

Cons (2)

  • Primarily targets large enterprises (may be overkill for SMBs)
  • Requires integration with existing contact center infrastructure

More Info About Cresta

Who is using cresta?

This tool is best for:

  1. Contact center managers
  2. Customer experience leaders
  3. Enterprise businesses
  4. Customer service operations teams

Cresta's Tags

Explore more niche AI tool websites by clicking on a tag* (works only if it has enough tools).

#EnterpriseAI #CustomerExperience #ContactCenterAI#ConversationIntelligence

Website Analytics of Cresta

Cresta Website Traffic & SEO Analysis:

Recent data shows that Cresta has 96.2K monthly visits (56.3% increase from the previous month), 39.0% bounce rate, and average 9.07 pages per visit.
Traffic is primarily driven by 6 different sources, with users from 5 countries worldwide, led by United States contributing 64% of total traffic. SEO performance is shown by 5 tracked keywords, with "cresta" being the top-performing keyword with 28.5K monthly searches. See below for more info.

Monthly Visits

96.2K

(+56.3%)

Pages per Visit

9.07

Bounce Rate

39.0%

Average Time on Site

9m 55s

Traffic Trend(Apr 2025 - Oct 2025)

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Top Keywords

SEO KeywordVolumeCPC
cresta
28.5K$1.16
cresta ai
5.1K$5.40
cresta careers
750$1.59
ai voice generator
215.8K$0.86
sierra ai
36.8K$16.66

Traffic Sources Distribution

Traffic Share by Source

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Source Breakdown Details

SourceTraffic Share
Direct
53%
Search
38%
Social
2%
Referrals
6%
Paid Referrals
1%

Global Traffic Distribution

Traffic Share by Country

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Geographic Breakdown Details of top 5 countries

Country NameTraffic Share
United States64%
Canada15%
Germany4%
India4%
United Kingdom2%
Analytics data is estimated (from third-party analytics providers) and for reference only.

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