PolyAI
Resolve customer service calls with natural voice AI conversations
Target Audience
- Customer service leaders
- Enterprise CX teams
- Call center managers
- Multilingual support teams
Overview
PolyAI handles customer service calls using lifelike voice assistants that understand natural speech, interruptions, and topic changes. It resolves over 50% of inquiries automatically while maintaining brand voice, reducing wait times and operational costs for enterprises. The platform scales to handle high call volumes 24/7 across multiple languages, helping businesses improve customer satisfaction and agent productivity.
Key Features
Natural Conversations
Understands interruptions and topic changes like human agents
Multilingual Support
Handles 75% of calls in 12 different languages
Enterprise Security
Compliance certifications for regulated industries
Real-Time Analytics
Dashboard tracks call trends and operational issues instantly
Seamless Integration
Works with existing tech stack without replatforming
Use Cases
Track order status updates
Modify hotel reservations
Handle billing inquiries
Secure authentication calls
Provide multilingual support
Pros & Cons
Pros
- Resolves 50%+ calls without human intervention
- 15-point CSAT improvement reported by clients
- 24/7 availability with enterprise-grade security
- Real-time conversation analytics dashboard
Cons
- Custom deployment requires demo/consultation
Frequently Asked Questions
How quickly can we deploy PolyAI?
Customized voice assistants can be deployed in six weeks or less
Does PolyAI work with our existing systems?
Yes, it integrates with current tech stacks without requiring replatforming
What languages does PolyAI support?
Handles 75% of calls in 12 languages (specifics not listed)
Reviews for PolyAI
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