Luminous CRM
Automate WhatsApp marketing, support, and commerce conversations at scale
Target Audience
- E-commerce businesses
- Marketing agencies
- Customer support teams
- Financial institutions
Hashtags
Overview
Luminous CRM helps businesses manage customer interactions on WhatsApp through official Business API integration. It enables bulk promotional messaging, AI chatbots for 24/7 support, and multi-agent collaboration. The platform focuses on turning customer conversations into sales opportunities while maintaining compliance with WhatsApp's policies.
Key Features
Bulk Broadcasts
Send unlimited promotional messages to customers via WhatsApp
AI Chatbots
Automate 24/7 customer queries with rich media responses
Multi-Agent Support
Enable team collaboration on single WhatsApp business number
Real-Time Analytics
Track message delivery, read rates, and campaign performance
Smart Retargeting
Re-engage customers based on interaction history
Use Cases
Send personalized e-commerce offers
Automate banking transaction alerts
Schedule healthcare appointment reminders
Deliver EduTech course updates
Track marketing campaign performance
Pros & Cons
Pros
- Official WhatsApp Business API integration
- Unlimited broadcast capabilities
- Multi-agent collaboration features
- Pre-built e-commerce integrations
Cons
- WhatsApp-centric platform (no other channels)
- Requires WhatsApp Business API approval
- Steeper learning curve for CRM newbies
Frequently Asked Questions
Does Luminous CRM use official WhatsApp Business API?
Yes, it's powered by official WhatsApp Business API and helps businesses get verified
Can multiple agents handle customer chats simultaneously?
Yes, the multi-agent feature allows team collaboration on one WhatsApp number
What industries does Luminous CRM support?
E-commerce, banking, healthcare, restaurants, education, and marketing agencies
Integrations
Reviews for Luminous CRM
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