Luminous CRM is a WhatsApp engagement platform built on the official WhatsApp Business API, enabling businesses to transform conversations into conversions through marketing, automation, support, and commerce on WhatsApp.
Key Features
- Bulk Broadcast Messages: Send promotional offers, discount codes, and updates to unlimited users without number blocking.
- AI-Powered Chatbots: Automate responses 24/7 with AI chatbots, solving customer queries and delivering rich media automatically.
- Multi-Agent Live Chat: Allow multiple team members to handle customer support on the same WhatsApp number with quick replies, smart routing, and performance monitoring.
- In-Built CRM: Manage contacts with tags and attributes for deeper insights and personalized engagement.
- Campaign Analytics: Track sent, delivered, read, and replied metrics in real time.
- Smart Retargeting: Automatically segment audiences by engagement (delivered, read, replied) and run retargeting campaigns.
- Integrations: Connect with Shopify, WooCommerce, Stripe, Flutterwave, and other platforms for automated notifications like abandoned cart, order confirmation, etc.
Who It's For
Luminous CRM serves businesses of all sizes and marketing agencies looking to leverage WhatsApp for customer acquisition, engagement, and support. It is tailored for eCommerce, banking and finance, healthcare, restaurants, edutech, and marketing agencies.
Outputs
- Increased customer engagement through WhatsApp
- Streamlined support with automation and live chat
- Higher conversions via targeted campaigns and retargeting
Key Benefits
- Uses official WhatsApp Business API to prevent number blocking
