Omnichannel adalah platform integrasi berbagai saluran yang digabungkan menjadi satu sistem manajemen untuk meningkatkan kepuasan pelanggan dan pengalaman pelanggan. Dalam hal customer support, omnichannel menyatukan berbagai saluran perpesanan dalam platform yang sama. Omnichannel fokus pada perjalanan pelanggan dalam berkomunikasi dengan perusahaan, sehingga kualitas pengalaman yang didapatkan menjadi lebih mulus.

Social Media apa saja yang bisa diintegrasikan ke OneTalk?

Anda bisa mengintegrasikan channel WhatsApp SME, WhatsApp Business API, Instagram DM, FB Messenger, Twitter DM, Live Chat dan LINE

Apa itu Chatbot? Fitur apa saja yang tersedia?

Chatbot adalah program kecerdasan buatan yang dapat mensimulasikan percakapan (atau obrolan) dengan pengguna melalui aplikasi perpesanan, situs web, aplikasi seluler, atau melalui telepon. Terdapat dua jenis Chatbot yang disediakan oleh TapTalk, yaitu dalam bentuk FAQ Chatbot dan Assign Topic Chatbot.

TapTalk

paid

Centralize and automate omnichannel customer conversations.

19.9k monthly visits

Chatbot

Visit website

official socials:

TapTalk is an AI-powered omnichannel messaging platform that centralizes customer conversations from various channels—including WhatsApp, Instagram, Facebook Messenger, Twitter, Telegram, LINE, and Live Chat—into a single dashboard. It leverages AI to automate responses, filter leads, and provide personalized interactions, helping businesses increase conversions and retention.

Key Features

GenAI Chatbot: Customizable AI chatbot that can be built without coding, with automatic handover to human agents.
Unified Inbox: Manage messages from multiple channels in one place.
Advanced Broadcast: Send targeted promotions and track delivery in real time.
Comprehensive Reporting: Get insights on agent performance and customer conversations.

Who It’s For

TapTalk is designed for businesses of all sizes, particularly SMEs and customer service teams looking to improve efficiency and customer experience.

Key Benefits

AI-powered chatbot for automation and lead filtering
Unified inbox for managing multiple channels
Advanced broadcast with real-time delivery tracking
Comprehensive reporting on agent performance

starting price

idr 625.000 / month/ yearly(essential plan)

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