Merchanto is an AI-driven chargeback and fraud prevention platform that helps businesses automatically prevent chargebacks, reduce fraud, secure merchant accounts, and recover funds. It acts as a trusted intermediary between card issuers and acquirers, delivering proactive alerts and automated workflows to stop disputes before they occur.
How It Works
- Customer disputes a payment
- Merchanto receives an alert from card networks
- Merchanto provides transaction information to the issuer
- Chargeback is avoided
Key Features
- Prevent: Stop disputes before they begin with real-time alerts and order insight tools (Visa Order Insight CE 3.0, Mastercard Consumer Clarity).
- Resolve: Automatically handle chargebacks using an intelligent, rule-based engine (Visa CDRN/RDR, Mastercard Alerts).
- Recover: Boost dispute win rates and recover lost revenue through automated representment.
- Inform: Access TC40 and SAFE reports for actionable fraud data.
- Stripe Automation: Automated refunds, subscription management, and dispute handling directly in Stripe.
- API Integration: Customize and control chargeback workflows via API.
Who It’s For
Merchanto is designed for merchants, payment service providers (PSPs), and acquirers who want to protect their merchant accounts, maintain low dispute rates, and avoid penalties from card network monitoring programs.
Key Benefits
- Fully automated chargeback and fraud prevention process
- Global coverage across all regions
- Compatible with all major payment processors
- Official Visa and Mastercard partner