Meya is a chatbot platform designed for building and launching customer support bots. It provides a developer-friendly environment with custom coding using BFML (YAML-based) and Python, along with a visual flow editor. The platform includes a built-in chat UI (Orb) that supports Android, iOS, and web with advanced widgets like buttons, tiles, forms, and markdown. Meya integrates with major messaging platforms (WhatsApp, Facebook Messenger, Twitter, Twilio, Google Assistant), customer support providers (Front, Zendesk, Salesforce, Twilio Flex), NLU engines (Dialogflow, Wit.ai), and analytics tools (Segment, Google Analytics). It supports human-bot hybrid workflows, allowing seamless handoff to live agents. The platform offers a console for development, staging, and production deployments, with support for GitHub Actions and custom app image builds. Meya is suitable for developers and customer support teams looking to create scalable, customizable chatbot solutions.
Key Benefits
- Custom coding and integrations
- Human-bot hybrid support
- Advanced chat UI across platforms
- Unlimited custom flows and components