PandaChat

PandaChat is an AI-powered automated support platform for mid-market eCommerce teams. It connects to eCommerce platforms (Shopify, Magento, WooCommerce, etc.), ERP, CRM, and WMS systems to automatically resolve customer support tickets across email, social media, and messaging channels.

Key Features

• Panda IQ Reasoning Engine: Scans incoming tickets, reasons across orders, policies, and customer history to determine correct responses, and flags complex cases for human review.
• Multi-Channel Automation: Handles support requests from email, Facebook, Instagram, WhatsApp, Messenger, and live chat.
• System Integrations: Directly connects to store, ERP, CRM, and WMS to observe and analyze data without manual intervention.
• Premium Partnership: Includes knowledge integration, workflow optimization, and continuous improvement guidance from PandaChat experts.

Use Cases

• Order status and tracking inquiries
• Inventory and stock availability checks
• Product usage and dosage questions
• Automated responses across social media and messaging apps

Who It’s For

Mid-market eCommerce teams looking to reduce manual ticket volume, speed up response times, and lower support costs.

Results

Customers report up to 75% reduction in manual email tickets, 90% reduction in social media support workload, and average response times under 2 seconds.

Key Benefits

• Automates routine support across email, social media, and messaging apps
• Reduces manual email tickets by up to 75%
• Resolves tickets in under 2 seconds on average
• Connects to major eCommerce platforms and backend systems