AiChat

AiChat is a conversational AI platform that uses agentic AI to automate customer engagement across multiple messaging channels. It provides businesses with autonomous chatbots capable of understanding intent, reasoning, and taking actions, while also offering structured conversation flows for defined processes. The platform helps organizations reduce response times, improve customer satisfaction, and increase sales through personalized, context-aware interactions.

Key Features

• Agentic AI Agent (AVA): Autonomous AI agent that reasons, plans, and responds dynamically, handling unstructured queries and learning from interactions.
• Flows: Rule-based conversation paths for predictable interactions like FAQs, lead capture, and appointment booking.
• Omnichannel Support: Deploy chatbots on WhatsApp, Messenger, Instagram, LINE, KakaoTalk, and web chat.
• Voice AI: Enable voice-based conversational experiences.
• Agent CoPilot: Assist human agents with AI-powered suggestions and automation.
• Commerce Integration: Connect with e-commerce systems to enable conversational commerce.
• AI Assist and Workflows: AI-assisted tools and visual workflow builder for marketing automation and customer journeys.

Use Cases

• Customer Support: Automate responses, contain inquiries, and escalate complex issues.
• Sales & Marketing: Engage leads, capture information, and drive conversions via chat.
• Conversational Commerce: Enable purchases and transactions within messaging apps.

Who It’s For

Businesses seeking to scale customer engagement, particularly in customer support, sales, and marketing teams across industries such as retail, banking, hospitality, and more.

Key Benefits

• Achieves 91% containment rate and 85% customer satisfaction.
• Supports omnichannel deployment including WhatsApp, Messenger, Instagram, LINE, and KakaoTalk.
• Agentic AI enables autonomous reasoning and dynamic responses.
• Hybrid approach combines AI agent and rule-based flows for flexibility.