LivePerson

LivePerson is a conversational AI platform designed for enterprises to design, simulate, validate, and continuously improve AI agent and human agent conversations. The platform helps brands turn conversations into measurable business outcomes by orchestrating AI and human agents across every channel. It supports bring-your-own-LLM and integrates with existing systems without requiring a rip-and-replace approach. LivePerson offers capabilities for digital adoption, voice and messaging unification, conversational commerce, generative AI experiences, and unified conversational analytics. The platform is trusted by major brands across industries such as financial services, retail, travel, healthcare, telco, and automotive. It handles over a billion messages per month and provides enterprise-grade security with compliance to GDPR, HIPAA, and PCI DSS. The Syntrix toolset allows users to evaluate, test, and validate AI and live agent performance before deployment.

Key Benefits

• Enterprise-grade security and compliance with GDPR, HIPAA, PCI DSS
• Open platform that allows bring-your-own-LLM and integrates with existing systems
• Rapid time to value with pre-validation and monitoring of AI agents
• Actionable insights from conversation data to improve performance and ROI