SupportChat
Transform customer service with AI chatbots trained on your website and documents
Target Audience
- Customer support teams
- Small business owners
- E-commerce websites
- Knowledge base managers
Overview
SupportChat turns your existing website content and documents into an automated customer service chatbot. Train an AI using your knowledge base to handle common inquiries 24/7. Reduce repetitive support tickets while maintaining control over conversations.
Key Features
Multi-Format Training
Supports websites and 10+ file formats including PDF and DOCX
Continuous Learning
Improves responses using your feedback and chat history
Conversation Monitoring
View all chats and take over from AI when needed
Easy Setup
Three-step process to launch your chatbot
Multi-Language
Supports 100+ languages for global customer service
Use Cases
Train chatbot on manuals/documentation
Handle common customer inquiries automatically
Reduce repetitive support tickets
Provide multilingual customer support
Pros & Cons
Pros
- No coding required for setup
- Improves continuously with user feedback
- Supports large knowledge bases (up to 10M words)
- Full conversation history visibility
Cons
- Message limits on lower-tier plans
- Advanced features require Enterprise plan
Pricing Plans
Basic
monthlyFeatures
- 500,000 words training data
- 1000 user messages/month
- Chat history viewing
Pro
monthlyFeatures
- 10M words training data
- 7000 messages/month
- Branding removal
- Priority support
Enterprise
monthlyFeatures
- Unlimited training data
- Unlimited messages
- Premium support
- Full customization
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
What file formats does SupportChat accept?
Supports PDF, DOC/DOCX, TXT, and 7+ other formats for training data
Can I take over live chats from the AI?
Yes, you can intervene in conversations at any time
How does the chatbot improve over time?
Learns from user corrections and chat history analysis
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