Tagado
Transform customer feedback into actionable insights with AI analytics
Target Audience
- Customer Experience (CX) Teams
- Product Managers
- Customer Service Leaders
- Operations Managers
Hashtags
Overview
Tagado helps businesses make sense of customer feedback across all channels using advanced AI. It automatically analyzes surveys, reviews, and support interactions to identify key trends and pain points. Teams get real-time insights to improve customer satisfaction and drive data-backed decisions.
Key Features
AI Tagging
Automatically categorizes feedback using custom NLP models
Real-time Alerts
Instant notifications for emerging customer trends/issues
Cross-team Dashboards
Customizable views for CX, product, and operations teams
Root Cause Analysis
Drills down into underlying reasons behind metrics
Multi-source Integration
Connects internal and public feedback channels
Use Cases
Analyze product feedback for roadmap planning
Track customer service complaint patterns
Monitor CX metrics in real-time dashboards
Set automatic alerts for emerging trends
Pros & Cons
Pros
- Combines NLP, ML and generative AI for deep analysis
- Enterprise-grade security with strict data privacy
- Unifies data from multiple internal/external sources
- Customizable alerts and actionable summaries
Cons
- May be complex for small businesses without dedicated CX teams
Reviews for Tagado
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