Aftercare
Uncover deeper insights through AI-driven conversational surveys
Target Audience
- Market researchers
- Product managers
- HR professionals
- Customer success teams
Hashtags
Overview
Aftercare transforms standard surveys into dynamic conversations using AI follow-up questions. It automatically analyzes open-ended responses and categorizes feedback, saving hours of manual data processing. Perfect for teams wanting interview-quality insights at survey scale.
Key Features
AI Follow-ups
Dynamic questions adapt to responses like human interviewer
Workflow Builder
Drag-and-drop interface for creating survey logic paths
Response Categorization
Automatically groups open-ended feedback into themes
Conversation Tracking
Visualizes complete respondent dialogue histories
Use Cases
Measure customer satisfaction (CSAT)
Collect event feedback
Conduct employee engagement surveys
Market research interviews
Track Net Promoter Score (NPS)
Pros & Cons
Pros
- Captures nuanced feedback through conversation flow
- Reduces manual data analysis with AI categorization
- Offers real-time survey adaptation
- Supports team collaboration features
Cons
- Requires clear initial setup for optimal AI performance
- Free plan limited to 100 monthly responses
Pricing Plans
Free
monthlyFeatures
- 100 responses/month
- Basic analytics
- 3 active surveys
Team
monthlyFeatures
- 5,000 responses/month
- Advanced analytics
- Team collaboration
- Custom branding
Enterprise
monthlyFeatures
- Unlimited responses
- Dedicated support
- SAML SSO
- Custom workflows
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
How does AI decide which follow-up questions to ask?
The AI analyzes initial responses in real-time, using predefined survey goals to generate relevant follow-ups
Can I edit AI-generated follow-up questions?
Yes, users can guide the AI with specific directions or manually adjust questions in the workflow builder
How does Aftercare handle open-ended responses?
AI automatically categorizes and summarizes free-form answers into actionable themes
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