UserCall

UserCall is a platform that enables teams to run continuous qualitative voice interviews at scale. It turns real customer conversations into structured, evidence-linked themes for confident decision-making. The platform supports AI-moderated one-to-one voice interviews, automated thematic analysis, and research triggers that deploy interviews at key product moments like sign-up, onboarding drop-off, or cancellation. It integrates with analytics tools such as PostHog, Google Analytics, Mixpanel, Amplitude, and Segment. UserCall is designed for product, research, and insights teams to expand qualitative coverage without adding headcount.

Key Features

• AI-Moderated Voice Interviews: Conduct structured one-to-one voice interviews using AI interviewers trained in qualitative research best practices.
• Research Triggers: Deploy short voice or text-based interviews inside the product at key user actions.
• Qualitative Analysis: Turn transcripts into organized theme hierarchies, tagged excerpts, and decision-ready insight clusters with direct links to supporting quotes.
• Multi-Language Support: Reach customers in 30+ languages with AI-powered translation and moderation.
• Human-in-the-Loop Review: Researchers stay in control, review excerpts, refine themes, and decide what insights matter.

Use Cases

• Customer & product discovery
• Brand message & positioning insights
• Multi-language & cross-cultural research
• Thematic analysis & pattern recognition
• Concept, prototype & usability feedback
• Churn, adoption & onboarding friction analysis
• NPS/CSAT deep dives

Who It's For

Product and design teams, market research agencies, brand and marketing teams, and insight and strategy leaders.