Insight7

Insight7 is a conversation intelligence platform that helps customer-facing teams analyze, coach, and automate their conversations at scale. It provides tools for sales, customer service, and learning & development to improve performance, ensure compliance, and surface revenue opportunities.

Key Features

• Call Analytics & QA – Automatically score every call and identify winning behaviors or compliance gaps.
• Revenue Intelligence – Surface buying signals and conversion patterns across all sales conversations.
• AI Coaching & Training – Give reps personalized feedback and practice scenarios without manual review.
• Live Assist – Real-time guidance that detects customer sentiment and suggests next-best actions.
• AI Voice & Chat Agents – Deploy AI agents to handle routine inquiries across channels 24/7.
• Multi-Channel Support – Unified platform for voice, SMS, and chat.

Who It’s For

• Sales teams looking to replicate top performer behavior and close more deals.
• Customer service teams needing automated QA and compliance monitoring.
• Learning & development professionals who want to scale coaching with real conversation data.

Security & Compliance

• SOC 2 Type II certified, HIPAA compliant, GDPR ready.
• 256-bit AES and SSL/TLS encryption, PII/PHI redaction.
• No AI training on customer data.

Key Benefits

• Fast and accurate call analysis
• Saves hundreds of hours per week
• Evaluates over 6,000 calls monthly
• SOC 2 Type II, HIPAA, and GDPR compliant