Insight7 is a conversation intelligence platform that helps customer-facing teams analyze, coach, and automate their conversations at scale. It provides tools for sales, customer service, and learning & development to improve performance, ensure compliance, and surface revenue opportunities.
Key Features
- Call Analytics & QA – Automatically score every call and identify winning behaviors or compliance gaps.
- Revenue Intelligence – Surface buying signals and conversion patterns across all sales conversations.
- AI Coaching & Training – Give reps personalized feedback and practice scenarios without manual review.
- Live Assist – Real-time guidance that detects customer sentiment and suggests next-best actions.
- AI Voice & Chat Agents – Deploy AI agents to handle routine inquiries across channels 24/7.
- Multi-Channel Support – Unified platform for voice, SMS, and chat.
Who It’s For
- Sales teams looking to replicate top performer behavior and close more deals.
- Customer service teams needing automated QA and compliance monitoring.
- Learning & development professionals who want to scale coaching with real conversation data.
Security & Compliance
- SOC 2 Type II certified, HIPAA compliant, GDPR ready.
- 256-bit AES and SSL/TLS encryption, PII/PHI redaction.
- No AI training on customer data.
Key Benefits
- Fast and accurate call analysis
- Saves hundreds of hours per week
- Evaluates over 6,000 calls monthly
- SOC 2 Type II, HIPAA, and GDPR compliant