Dovetail
Transform customer feedback into actionable product insights
Target Audience
- User Researchers
- Product Managers
- UX Designers
- Customer Experience Teams
Hashtags
Overview
Dovetail helps teams analyze customer interviews, survey responses, and support feedback to uncover trends. Its AI automatically finds patterns across text, audio, and video data. Centralizes customer knowledge for better product decisions across organizations.
Key Features
AI Analysis
Automatically finds themes across interviews and documents
Central Repository
Organizes all customer insights in one searchable hub
Real-time Feedback
Tracks customer sentiment from multiple channels instantly
25+ Integrations
Connects with Slack, Teams, and popular research tools
Participant Recruitment
Manages research candidate sourcing and tracking
Use Cases
Analyze customer interview recordings
Track product feedback trends
Create research reports collaboratively
Manage study participants
Share insights across teams
Pros & Cons
Pros
- AI-powered pattern detection saves analysis time
- All-in-one platform for qualitative research
- Real-time customer sentiment tracking
- Strong collaboration features for teams
Cons
- Steep learning curve for new researchers
- Limited free tier for large teams
- No native mobile app for field research
Pricing Plans
Free
monthlyFeatures
- Basic analysis tools
- 5 participant profiles
- 2GB storage
Team
monthlyFeatures
- Advanced AI analysis
- Unlimited participants
- 50GB storage
- Team permissions
Business
annualFeatures
- Enterprise security
- Dedicated support
- Custom integrations
- SLA guarantees
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Can I use Dovetail for free?
Yes, Dovetail offers a free plan with basic analysis features and limited storage.
Is my data secure?
Enterprise plans include SOC 2 compliance and dedicated security controls.
Does it work with Zoom recordings?
Yes, through integrations with popular video conferencing tools.
Can non-researchers use Dovetail?
Yes, designed for cross-functional teams including PMs and designers.
Integrations
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