Userlens

Userlens is an AI-native churn prediction platform designed for tech companies. It uses AI agents that watch every account the way a top CSM watches strategic accounts, predicting churn months before it happens. The platform is always on, proactively surfacing trends and signals. It builds an understanding of healthy adoption and refines as data evolves. Userlens provides comprehensive adoption analytics at the account level: feature adoption, seat utilization, usage trends in one view. It offers custom analytics properties to track KPIs per account, historical trend tracking to spot drops early, and feature usage comparison to find adoption gaps. It integrates with product analytics tools (Mixpanel, Amplitude, PostHog), CRMs (Salesforce, HubSpot), and data warehouses (Snowflake). Userlens is trusted by CS teams for its ease of use, requiring no data team in between. It offers white-glove onboarding, SOC 2 Type 2 (in progress) and GDPR compliance, SSO, and role-based permissions.

Key Benefits

• Predicts churn months in advance using AI agents
• Always-on monitoring of every account
• Adaptive intelligence that learns healthy adoption patterns
• Intuitive interface usable by CS teams without data team support