Userlens by Wudpecker
Unify customer behavior analytics with voice feedback
Target Audience
- B2B SaaS product teams
- Customer success managers
- Product managers
Hashtags
Overview
Userlens combines product usage data with customer feedback to help B2B SaaS companies understand what drives satisfaction or churn. Get real-time insights from support tickets, user interviews, and surveys alongside product analytics. Ready-made dashboards show feature adoption trends and customer activity at a glance.
Key Features
Activity Dots
Visualize user engagement trends instantly
Churn Detection
Identify inactive accounts before they leave
Feedback Insights
Analyze support tickets and interviews together
Ready-Made Dashboards
Track B2B metrics without custom setup
GDPR Compliance
EU-based data storage with military-grade encryption
Use Cases
Track feature adoption trends
Analyze support ticket pain points
Extract insights from user interviews
Reduce customer churn risks
Pros & Cons
Pros
- Combines quantitative + qualitative data
- Real-time activity monitoring
- Pre-built B2B SaaS metrics
- Enterprise-grade security
Cons
- Primarily focused on B2B use cases
- Requires existing data sources integration
Frequently Asked Questions
How do you protect customer data?
We use AES-256 encryption, GDPR-compliant EU servers, and HTTPS for all data transfers
Can I track feature adoption?
Yes, our dashboards show which features users engage with most
How long does setup take?
Connect data sources and get insights in minutes
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