Chattermill

Chattermill is an AI-native platform that unifies customer feedback from surveys, support tickets, reviews, social media, and support calls into a single source of insight. It helps CX, Product, and Insights teams analyze feedback at scale to uncover what drives customer satisfaction and churn.

Key Features

• Unified Feedback Analytics: Aggregate data from multiple sources including survey tools, online reviews, social media, and customer service platforms.
• AI-Powered Insights: Automatically surface anomalies and key issues impacting metrics like NPS.
• Speech Analytics: Extract voice of the customer insights from support and prospect voice calls.
• Custom Reports & Dashboards: Build team-specific views and custom reports.
• Workflows & Alerts: Set up automated workflows and real-time alerts.
• Impact Analysis: Understand the business impact of customer feedback.
• MCP (Model Context Protocol): Access Chattermill insights directly in AI agents.
• Integrations: Connect with custom data sources via API or secure data upload.

Who It’s For

Chattermill is designed for CX, Insights, and Product teams in customer-centric organizations. It is best suited for teams collecting more than 5,000 pieces of customer feedback per month.

Security & Compliance

Chattermill is SOC2 Type II and ISO 27001:2022 certified, and fully compliant with GDPR and CCPA regulations.