Analyze call center conversations to improve customer satisfaction and agent performance
This tool uses AI to automatically transcribe and analyze customer calls in contact centers. It helps businesses uncover insights from conversations, identify common issues, and enhance service quality. By providing actionable data, it enables better agent coaching and overall customer experience management.
Automatically extracts insights from every customer interaction
Provides targeted feedback to improve agent performance
Optimizes service quality through automated monitoring and assurance
This tool is best for:
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Recent data shows that Medallia Speech Analytics has 23.6M monthly visits (-12.6% decrease from the previous month), 39.0% bounce rate, and average 3.24 pages per visit.
Traffic is primarily driven by 6 different sources, with users from 5 countries worldwide, led by United States contributing 77% of total traffic. SEO performance is shown by 5 tracked keywords, with "medallia" being the top-performing keyword with 25.8K monthly searches. See below for more info.
Monthly Visits
23.6M
Pages per Visit
3.24
Bounce Rate
39.0%
Average Time on Site
2m 2s
| SEO Keyword | Volume | CPC |
|---|---|---|
| medallia | 25.8K | $2.72 |
| medalia | 3.1K | $3.32 |
| qualtrics | 210.6K | $4.41 |
| www.homegoodsfeedback.com | 780 | - |
| medallia careers | 690 | $0.83 |
| Source | Traffic Share |
|---|---|
| Direct | 81% |
| Search | 5% |
| Referrals | 13% |
| Paid Referrals | 1% |
| Country Name | Traffic Share |
|---|---|
 | 77% |
 | 5% |
 | 3% |
 | 2% |
 | 1% |
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