BigPanda

BigPanda is an agentic ITOps platform that uses AI to automate IT detection, triage, and resolution. It helps IT teams reduce downtime, improve operational efficiency, and prevent incidents before they impact customers. The platform unifies tribal knowledge from existing tools into a living IT Knowledge Graph, enabling AI to reason with context rather than follow static rules.

Key Features

• AI Incident Prevention: Predicts high-risk changes and accelerates change approvals with automated risk analysis.
• AI Detection & Response: Automates L1 detection and response using AI agents for repetitive, low-judgment work.
• L1 Agent: Deploys AI agents on the front lines of L1 operations to handle escalations and free human operators.
• AI Incident Assistant: Empowers L2, L3, and SRE teams with AI-assisted investigation and resolution.
• IT Knowledge Graph: Unifies fragmented IT data into a contextual knowledge graph for AI reasoning.
• Unified Analytics: Provides visibility into KPIs and patterns to support continuous optimization.

Use Cases

• Incident Prevention: Prevent outages by analyzing change risk and automating approvals.
• Incident Response: Speed resolution with context-rich tickets and recommended actions.
• ServiceNow Integration: Supercharge ServiceNow ITSM by turning alert noise into actionable incidents.

Who It’s For

BigPanda is designed for IT Operations, Incident Management, IT Service Management, and Site Reliability Engineering teams in enterprises.

Key Benefits

• Reduces the size, length, and frequency of bridge calls
• Speeds IT incident resolution
• Prevents outages before customer impact
• Accelerates change approvals with automated risk analysis