Bik.ai

Bik.ai is an agentic AI CRM platform designed to help eCommerce businesses boost conversions, retention, and customer lifetime value. It provides over 100 pre-built AI commerce agents that span acquisition, retention, order management, helpdesk, gamification, customer data, analytics, and campaign management. Users can also build custom agents through the Agent Studio by defining goals, success criteria, and instructions.

Key Features

• Agentic Acquisition & Retention: AI agents that automate personalized marketing, shopping pattern recommendations, and negotiation.
• AI Helpdesk: Tools for AI summary, translation, ticket classification, and smart replies to improve support team productivity across channels.
• AI Campaign & Journey Management: Personalized, data-driven marketing on social platforms like Instagram and web journeys.
• AI Order Management: Agents for order tracking, appointment booking, and reward point redemption.
• Agent Studio: A no-code builder for creating custom AI commerce agents.
• Open API: Connect any app via webhooks, REST API blocks, and native Shopify integration.

Who It’s For

Bik.ai serves DTC brands and established eCommerce enterprises looking to unify marketing and support on a single AI-powered platform.

Key Benefits

• 100+ pre-built AI commerce agents
• Custom agent builder (Agent Studio)
• Open API for connecting any app
• Multi-channel support across web and social