Clearstep

Clearstep is an AI platform that optimizes patient access across health systems. It provides a suite of AI agents for triage, routing, scheduling, and clinical decision support, helping hospitals and health systems streamline operations and improve care navigation.

Key Features

• AI Chat & Triage: Conversational symptom assessment with 97%+ clinical accuracy, built on nurse triage protocols. Routes patients to appropriate care levels.
• AI Voice Automation: Handles inbound and outbound calls, reducing call center volume by 35-55%.
• AI Clinical Intake & Decision Support: Automates pre-visit data collection and generates clinical summaries, saving 15 minutes per visit and boosting wRVU by 5-10%.
• AI Call Center Decision Support: Equips non-clinical agents with AI guidance, reducing average handle time by 25% and ensuring protocol compliance.
• AI Optimized Scheduling: Clinically-qualified self-scheduling that increases calendar utilization by 6% and fills open slots, generating tens of millions in incremental revenue.
• AI Workflow Building: Automates scheduling templates and decision trees using prompts.

Use Cases

• Reducing unnecessary ED visits by re-routing patients to urgent care or virtual visits (80% reduction reported).
• Enabling self-triage for patients to get the right care faster.
• Optimizing provider schedules to maximize capacity and revenue.

Who It’s For

Clearstep is designed for hospitals, health systems, and large healthcare organizations looking to transform patient access, improve operational efficiency, and leverage AI for clinical navigation.

The platform integrates with existing EHR and CCaaS systems, ensuring seamless deployment.