Vocca is an AI voice and text receptionist designed for healthcare groups and practices. It handles inbound and outbound patient calls, manages appointment scheduling, rescheduling, and cancellations, and sends automated reminders. The system integrates with existing EHR/EMR and calendar systems to streamline workflows. Vocca operates 24/7, reducing missed calls and no-shows while saving staff time. It is compliant with HIPAA, GDPR, and SOC 2, ensuring patient data security. Vocca has handled over 5 million calls and achieves an 80% automation rate, with practices reporting a 15% increase in appointments and a 70% reduction in no-shows.
Key Features
- 24/7 AI receptionist handling calls and scheduling
- Integration with EHR/EMR and practice management tools
- Automated reminders and confirmations via SMS
- Real-time dashboard for call and task tracking
- Specialty-specific vocabulary and scheduling rules
Use Cases
- Appointment booking and management
- Patient call handling and triage
- Reducing no-shows with automated reminders
- Freeing up staff time for patient care
Who It’s For
- Medical imaging centers, dental offices, cardiology practices, hospitals, and multi-specialty clinics
- Secretaries, doctors, and practice managers
Key Benefits
- Increases appointment bookings by 15%
- Saves 4 hours per secretary per day
- Reduces no-shows by 70%
- Compliant with HIPAA, GDPR, SOC 2