Vogent
Automate phone interactions with AI voice agents
Target Audience
- Call center managers
- Healthcare administrators
- Developers building voice interfaces
Hashtags
Overview
Vogent lets businesses create AI-powered voice agents that handle phone calls like humans. It helps reduce call center costs by automating customer interactions while maintaining natural conversations. The platform specializes in navigating phone menus, understanding noisy call environments, and triggering follow-up actions after calls.
Key Features
IVR Navigation
Automatically presses correct menu options to reach humans
Phone-Trained LLMs
Custom AI models optimized for real call environments
No-Code Builder
Visual workflow designer for non-technical users
Call Playbacks
Review recordings and analyze decision-making
HIPAA Compliance
Secure handling of sensitive health information
Use Cases
Automate customer service calls
Handle healthcare appointment scheduling
Trigger post-call CRM updates
Manage compliance-sensitive inquiries
Pros & Cons
Pros
- 75% average reduction in call center costs
- Specialized in real-world phone call challenges
- No-code interface with developer customization
- HIPAA-compliant options available
Cons
- Pay-per-minute pricing could add up for high volume
- Requires technical skill for advanced customization
- Limited pre-built templates mentioned
Pricing Plans
Standard
pay-as-you-goFeatures
- Flow Builder access
- Basic voice options
- Discord/email support
Enterprise
Volume-basedFeatures
- Volume discounts up to 50%
- Dedicated account manager
- HIPAA-compliant workspaces
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
Why choose Vogent over building in-house?
Specializes in phone-specific AI challenges like background noise and IVR systems, with models trained on millions of real calls
How does Vogent compare to competitors?
Focuses specifically on voice call automation rather than general chatbots, with lower latency (200ms response)
Is enterprise support available?
Enterprise plans offer dedicated infrastructure, custom model training, and compliance certifications
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