Convo is an AI-moderated and analyzed qualitative user research platform that helps teams move beyond traditional surveys. It enables natural voice conversations with users, employees, or patients, and provides AI-powered synthesis to extract key insights, group themes, and segment user personas. The platform supports concept testing by allowing users to showcase prototypes, images, or videos for rapid feedback. It also offers the ability to upload existing transcripts for analysis, and captures audio and video recordings for review. Features include editable insights, advanced analytics with computer vision for body language analysis, API access for integrations, human-in-the-loop theme identification, budget and cost management, privacy by design with GDPR and AI Act compliance, and mobile ethnography for long-term real-world user experience capture.
Key Features
- Natural voice conversations via an AI agent
- AI data synthesis for insight extraction and theme grouping
- Concept testing with prototypes, images, or videos
- Upload existing transcripts for analysis
- Audio and video recordings with clipping
- Editable insights for team collaboration
- Advanced analytics including body language analysis
- API access for integrations
- Human-in-the-loop for additional theme identification
- Budget and cost management
- Privacy by design (GDPR and AI Act compliant)
- Mobile ethnography
Use Cases
- Market Research & Consumer Insights: continuous voice-of-customer interviews, sentiment pattern spotting, localization across regions and languages
- Employee Engagement & Culture Listening: replace annual surveys with ongoing conversations, early spotting of morale issues or burnout, segmentation by department/region/seniority
