Deskflow
Automate HR and IT support to reduce employee churn
Target Audience
- HR operations managers
- IT support teams
- Internal help desk agents
- Employee experience specialists
Hashtags
Overview
Deskflow's AI assistant Alfred handles repetitive help desk tasks by connecting to your company's knowledge base and HR/IT systems. It automatically resolves common employee queries and creates support tickets, freeing teams to focus on strategic work while improving response times.
Key Features
Alfred AI
Automates employee queries using company knowledge base
System Integration
Connects with HRIS & ITSM platforms for seamless workflows
Human-like Responses
Provides natural language answers to 100k+ common questions
Auto-Ticketing
Creates and assigns support tickets automatically
Productivity Analytics
Tracks time savings and process improvements
Use Cases
Automate HR/IT support workflows
Answer employee FAQs instantly
Manage help desk ticket routing
Reduce query response times
Track support team productivity
Pros & Cons
Pros
- Reduces time spent on repetitive tasks by 90%
- Integrates with existing HR/IT systems
- Provides human-quality automated responses
- Reduces employee information access time by 90%
Cons
- Primarily benefits enterprises with existing knowledge bases
- Requires integration setup with HRIS/ITSM systems
- Limited customization details provided for smaller teams
Frequently Asked Questions
How does Deskflow handle sensitive employee data?
Integrates with existing HRIS/ITSM systems while maintaining current security protocols
What systems does Deskflow integrate with?
Connects to HR information systems (HRIS) and IT service management (ITSM) platforms
Can Alfred AI create service tickets automatically?
Yes, automatically generates and assigns tickets to appropriate agents
Integrations
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