Gradient Labs

Gradient Labs provides an AI support agent purpose-built for financial services. It resolves complex customer service queries end-to-end, delivering high customer satisfaction (80+ CSAT, up to 98% in optimal setups) while maintaining compliance and operational efficiency. The agent achieves 40–60% resolution rates from day one without additional training, and can be further optimized to exceed 80% accuracy. It handles sensitive conversations such as lost cards and fraud checks, going beyond typical frontline support to automate a broader range of queries. The platform is SOC 2 certified, GDPR compliant, and offers enterprise features like SSO, audit logs, role-based permissions, and multi-model AI (OpenAI, Anthropic, Google). Trusted by financial innovators including Wise, Zego, Plum, and others.

Key Features

• Superhuman performance: 80+ CSAT scores, up to 98% in optimal implementations.
• Deep automation: 40–60% resolution rates on day one, scalable beyond 80%.
• Compliance with full control: Guardrails for both customers and AI, ensuring regulatory adherence.
• Enterprise-grade security: SOC 2 type 2, GDPR ready, SSO, audit logs, role-based permissions.
• Multi-model AI: Powered by latest models from OpenAI, Anthropic, and Google.

Use Cases

• Lost card replacement
• Fraud check and prevention
• Account login issues
• Product upgrades (e.g., card upgrade to Platinum)

Key Benefits

• High CSAT scores (80+ average, up to 98%)
• Deep automation with 40–60% resolution rates from day one
• Compliance-focused with customer and AI guardrails
• Enterprise security (SOC 2, GDPR, SSO, audit logs)