IntelSwift is an AI-powered customer service platform that helps businesses automate routine tasks, handle inquiries across multiple channels, and improve support efficiency. It offers a suite of AI tools including an AI chatbot, AI agent, AI assistant (Copilot), and AI voice bot. The platform consolidates messages from Viber, Telegram, email, and live chat into a unified shared inbox. A ticketing system automatically routes requests to the right specialist. The AI assistant helps draft replies and refine tone, boosting operator efficiency. Analytics provide insights into conversation duration and satisfaction ratings. IntelSwift integrates with popular CRMs, telephony systems, and marketplaces such as HubSpot, Shopify, Stripe, Salesforce, Calendly, Pipedrive, Zoom CRM, and Webhooks. According to the platform, the AI agent handles over 80% of inquiries automatically, leading to a 32% increase in website conversion, 50% improvement in operator efficiency, and 45% reduction in support costs. IntelSwift is trusted by businesses across multiple industries and has high ratings on G2, Capterra, Trustpilot, and Software Advice.
Key Benefits
- AI agent handles over 80% of inquiries automatically
- Multichannel inbox consolidates Viber, Telegram, email, and live chat
- AI assistant boosts operator efficiency by 50%
- Integrates with popular platforms like HubSpot, Shopify, and Salesforce