ChatIQ AI
Automate customer support ticketing with AI-powered responses
Target Audience
- Customer support teams
- E-commerce businesses
- SaaS companies
- Product-led startups
Hashtags
Overview
ChatIQ AI handles customer support 24/7 by automatically prioritizing tickets and drafting responses using your company's knowledge base. It provides analytics to track performance while maintaining 100% uptime, letting teams focus on complex issues that require human attention.
Key Features
Ticket Prioritization
AI ranks support tickets by urgency using company data
Auto-Responses
Drafts contextual replies using business knowledge
Performance Analytics
Tracks resolution times and support metrics
100% Uptime
Always-available system with backup infrastructure
Brand Customization
Apply logos/colors to maintain brand identity
Use Cases
Website customer support automation
Internal knowledge base management
Product support integration
Pros & Cons
Pros
- 24/7 automated ticket handling
- Context-aware prioritization system
- Failsafe human handover capability
- Brand-consistent chatbot customization
Cons
- Primarily text-based support focus
- Requires initial data training period
- Limited pricing transparency
Pricing Plans
Starter
monthlyFeatures
- Unlimited support tickets
- AI trained on company data
- Basic analytics
Professional
monthlyFeatures
- Unlimited support tickets
- Priority feature requests
- Enhanced analytics
Enterprise
monthlyFeatures
- 10,000,000 uploaded words
- Custom SLAs
- Dedicated support
Pricing may have changed
For the most up-to-date pricing information, please visit the official website.
Visit websiteFrequently Asked Questions
What happens during OpenAI outages?
ChatIQ maintains 100% uptime with backup systems when OpenAI services are down
Can the AI escalate to human agents?
Yes, it intuitively transfers complex issues to human support teams
Reviews for ChatIQ AI
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