ChatIQ is an AI-driven customer support platform that combines an intelligent chatbot with a robust ticketing system, trained on your company’s own data. It automates responses to common customer inquiries, prioritizes support tickets by urgency, and drafts reply emails—all while learning from interactions to improve over time.
Key Features
- AI trained on your data: Ingest website content, PDFs, or plain text to create a knowledge base that powers accurate, instant answers.
- 24/7 automated support: The AI chatbot handles customer questions around the clock, with a guaranteed 100% uptime even if OpenAI experiences downtime.
- Smart ticketing: Tickets are automatically created, categorized, and prioritized (Low, Medium, High) using your business data.
- Automatic reply drafting: The AI drafts customer service replies based on your training data, enabling rapid ticket closure.
- Seamless human handoff: When the AI lacks an answer, it transfers the conversation to a support ticket for human follow-up.
- Customizable widget: Embed the chatbot on your website, customize colors and logo, and no re-embedding is needed after changes.
- Analytics dashboard: Track performance with metrics like average ticket resolution time.
- Learning memory: The bot builds a memory from past conversations, enabling sub-2-second responses for repeated questions.
Use Cases
- Website support: Capture leads and provide instant answers to site visitors.
- Internal knowledge base: Upload SOPs and video transcripts to create an employee-facing Q&A tool.
- Product support: Offer in-app assistance with zero interruption for users.
Who It’s For
Businesses of all sizes that want to automate and streamline customer service, reduce support workload, and improve response times.