My AskAI
Automate customer support with AI-powered ticket resolution
Target Audience
- Customer support teams
- SaaS companies
- CX leadership
Hashtags
Overview
My AskAI acts as an AI teammate that handles routine customer inquiries directly within your existing support tools like Zendesk or Intercom. It learns from your help docs to provide instant answers 24/7, freeing human agents for complex issues. The tool automatically identifies customer pain points and prioritizes product improvements based on support interactions.
Key Features
Tool Integrations
Works within Intercom/Zendesk/Freshdesk without workflow changes
Human Handoff
Smooth transition to live agents with conversation summaries
Auto-Syncing Knowledge
Weekly updates from connected docs/websites
Customer Insights
Auto-detects common issues for product improvement
Multilingual Support
Answers in 50+ languages for global teams
Use Cases
Handle routine support tickets automatically
Identify recurring customer pain points
Capture leads from support conversations
Provide multilingual customer service
Auto-tag incoming support tickets
Pros & Cons
Pros
- Deflects 68-84% of support tickets per case studies
- Zero-disruption integration with popular support platforms
- Turns support data into actionable product insights
- Maintains brand voice through custom styling
Cons
- Requires existing support tool infrastructure
- No permanent free plan beyond 30-day trial
Frequently Asked Questions
What content can I use to train My AskAI?
Supports websites, help docs from Intercom/Zendesk, Google Drive files, Notion pages, and more
Can I capture customer emails through the AI agent?
Yes, lead capture feature exports contacts via webhook or manual export
How does My AskAI differ from ChatGPT?
Specialized for customer support workflows with native tool integrations and auto-syncing knowledge
Integrations
Reviews for My AskAI
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