CX Genie

CX Genie is an AI-powered customer engagement platform that combines AI agents, automated workflows, and human collaboration to streamline customer support. It enables businesses to create conversational AI chatbots that can be deployed across multiple channels including WhatsApp, Messenger, Instagram, Shopify, WordPress, Discord, and Telegram. The platform offers features such as AI auto-reply, helpdesk, ticket management, emotion and intent detection, lead collection forms, custom chat flows, team activity tracking, CSAT reports, auto feedback collection, and auto-tagging by AI. CX Genie is designed for customer support teams, agencies, and e-commerce businesses, and includes a no-code Flow Builder for creating branching conversations. It also supports multi-language replies (nearly 200 languages) and uses ChatGPT-4o by default. The platform offers a free plan and paid plans with increasing features and conversation limits.