ResponseCX is an autonomous AI agent platform purpose-built for direct-to-consumer (DTC) customer experience. It deploys policy-grounded agents with write access to commerce systems like Shopify, Recharge, Gorgias, and Stripe, enabling one-touch resolution of tickets across email, chat, social, and voice. The platform achieves a 62% one-touch resolution rate, 71% lower operational costs, and a 4.82 CSAT score across 200,000+ resolved tickets. Outcome-based pricing means you pay per resolved ticket, not per seat. Key features include action audit logs, organization access controls, human escalation with full context, and a policy editor. ResponseCX is designed for CX, finance, and security buyers who need measurable outcomes, audit readiness, and rapid deployment (4–6 weeks).
Key Benefits
- 62% one-touch resolution rate
- 71% lower ops cost
- Policy-grounded agents with write access to commerce stack
- Audit-logged with human escalation