Aide is an AI-powered customer support platform that equips post-sale teams with AI agents and a Copilot to automate and assist in customer conversations. It integrates seamlessly with leading support platforms like Zendesk, Front, and Gorgias, as well as CRMs such as Shopify and Salesforce, ensuring accuracy and precision.
Key Features
- AI Agents: Deploy automated agents that learn from past tickets and knowledge articles, can be rigorously tested in a simulated environment, hand off complex issues to human agents, and pull customer context via API calls.
- Copilot: Assist human agents with automatic ticket tagging, AI-generated response suggestions, and centralized SOPs for consistent service.
- Workflow Automation: Analyze historical conversations to identify automatable tasks, then build conditional macros that route, tag, and connect tools based on customer data.
- Insights & Reports: Gain a holistic view of all interactions with automatic topic categorization, trend monitoring, and actionable insights to reduce friction.
Who It's For
Aide is designed for post-sale support teams across industries including ecommerce, financial services, professional services, travel, and education. It offers guided implementation, enterprise security with SOC 2 certification, GDPR, and HIPAA compliance.
Key Benefits
- Seamless integration with Zendesk, Shopify, Front, Gorgias, and Salesforce
- Rigorous bot training with simulated testing environment
- Smart tagging and AI-generated responses for human agents
- Automated workflow detection and conditional macros