Cohere

Cohere is an AI-powered customer service automation platform that helps CX teams resolve support tickets faster and more efficiently. It leverages advanced language models to understand customer inquiries and provide accurate, personalized answers across any channel. With Cohere, teams can automatically resolve up to 60% of tickets, guide users through step-by-step resolutions, and even perform actions on their behalf. The platform learns from past conversations and help center articles, continuously improving its responses. Additionally, Cohere offers analytics to identify customer trends and content gaps. It integrates seamlessly with existing service desks, enabling self-serve resolutions via chat, email, SMS, and more. Cohere is designed for fast implementation, with typical go-live times of just 3 days, and delivers measurable ROI, as trusted by leading companies like Ramp, Loom, Rippling, and others.

Key Benefits

• Automates up to 60% of support tickets
• Provides step-by-step resolutions, not just answers
• Quick setup using existing support resources
• Learns from past tickets to improve over time